Floating Legal Litigation Secretary
Richards, Layton & Finger, Delaware’s largest law firm, seeks a full-time Legal Litigation Secretary to join our professional floating team in Wilmington, DE. The standard hours for this position are 9:00am-5:30pm and will have a hybrid schedule after training (4 days in office/1 remote).
Qualifications include:
- Proficiency in Microsoft Office and strong typing skills (60 wpm)
- Legal secretary, litigation & e-filing (File & Serve and CM/ECF) experience required
- Excellent communication, written and verbal skills, positive attitude, dependability, flexibility, good judgment & initiative, professional
- Strong organizational skills, ability to manage multiple tasks
- The ability to meet deadlines, handle a high volume of work timely and accurately
- The ability to work independently, and in a team environment and move around various practice areas
- Commitment to excellence
If you have a strong customer service and team philosophy and a dedication to your work, we want to hear from you today! Please send your cover letter and resume to Admincareers@rlf.com. EOE.
Trial Services and User Support Specialist
Richards, Layton & Finger, Delaware’s largest law firm, seeks a detail-oriented and customer focused Specialist to join its team in Wilmington, DE. The Trial Services and User Support Specialist advances, implements, and supports the Firm’s trial technology and end user support services. This role manages and supports matters on the Firm’s computerized litigation support systems, provides technical “hot seat” support in courtrooms and video conference rooms, and educates users on the effective use of these systems. The Specialist collaborates with the Firm’s legal practice areas to promote the use of existing and emerging technologies to enhance efficiency and productivity. When not engaged in active trial work, the position works alongside the User Support team to provide day to day support for the Firm’s hardware and software systems, including tracking and monitoring help desk calls, troubleshooting issues, and developing improved procedures and techniques to increase efficiency and service quality across the Firm.
Essential Duties and Responsibilities:
- Works with attorneys and paralegals to coordinate trial technology activities and carry out procedures outlined in the Firm’s Trial Support Protocol and related Litigation Support Technical Documentation.
- Sets up and tests technology in courtrooms, workrooms, trial operations centers, arbitration sites, remote depositions, and video conferences, including creating forms and reports for searching, printing, and related tasks.
- Loads document images, databases, and transcripts to the Firm’s network and to portable devices used at trial.
- Develops, maintains, and updates protocols, best practices, and related technical documentation for litigation and trial support as technology and procedures evolve.
- Trains attorneys, paralegals, and other staff on the effective use of litigation support systems and tools.
- Works with paralegals and other practice area staff to improve technological integration and streamline processes through better use of available tools.
- Maintains records of trial services activities in accordance with Firm standards and requirements.
- Develops and maintains professional relationships with Delaware courts and court reporting services and stays informed about changes in courtroom technology.
- Works with the Firm’s practice areas to assess technology needs and develop solutions that leverage existing or new tools to improve efficiency and productivity.
- Makes recommendations to the Senior Manager, Trial Services and User Support regarding enhancements to the Firm’s litigation support and practice support systems.
- Assists with conference room support for the Firm and for visitors, including presentations and events.
- Serves as the technical point of contact for guests in trial suites and in the conference center, communicating their needs and ensuring a high standard of client service and care.
- Provides day to day end user support, including troubleshooting, research, telephone assistance, and in person follow up with users.
- Works with the User Support Services Manager to develop and maintain user support policies, guidelines, standards, processes, and service level objectives.
- Tracks and monitors Help Desk calls and requests in the Firm’s ticketing system and documents recurring problems and solutions in the Firm’s knowledge base.
Knowledge, Skills, and Abilities:
- Minimum of five years of relevant experience with computer technology and end user support in a networked environment, including a strong understanding of trial services deliverables.
- Strong knowledge of litigation and trial support processes and hands on experience with computerized litigation support systems (such as OnCue, Relativity, Zoom, Webex, Microsoft Teams, and PowerPoint).
- Thorough knowledge of current software applications relevant to a law firm and trial technology environment.
- Familiarity with Delaware courts and courtroom technology.
- High degree of technical expertise and superior problem solving skills.
- Ability to rapidly analyze issues, establish priorities, anticipate consequences, make sound decisions, and initiate appropriate action.
- Experience with Windows 11 and current software and application platforms.
- Excellent verbal, written, and presentation skills.
- Strong interpersonal and organizational skills to maintain effective working relationships with attorneys and staff in person, by email, and by telephone, and to provide information with courtesy and tact.
- Ability to handle interruptions and manage multiple competing priorities.
- Flexibility in work routine and the ability to work overtime as needed; overtime is frequent and schedule flexibility is required for this position.
- Ability and willingness to travel periodically, as required.
To be considered, please send your cover letter and resume to Admincareers@rlf.com. EOE
Hardware and Voice Communications Technician
Richards, Layton & Finger, Delaware’s largest law firm, seeks a detail-oriented Hardware and Voice Communications Technician to join the Information Technology team in Wilmington, DE. This role reports to the Hardware Support Supervisor. This position is responsible for deployment and maintenance of the Firm’s hardware, laptop, and telecommunications related equipment. Also involved in assisting with maintenance and day-to-day administration of the Firm’s telephone system. This role is an essential role and the hours are 9:00am – 5:30pm.
Requirements:
- Install and maintain computer hardware and related equipment, including laptops, mobile devices, hardware upgrades, etc.;
- Install computer software as requested, including operating systems and applications;
- Investigate and troubleshoot computer hardware problems, seek outside assistance from service representatives and other technical support persons when necessary and follow-up on service calls placed;
- Assist with performing routine telephone programming, maintenance, and day-to-day administration of the firm’s telephone system, including troubleshooting problems, placing service calls, and following up with telephone service personnel.
- Work with building contractors and equipment vendors to coordinate installation of new equipment, wiring, etc.;
- Maintain the computer equipment inventory database and verify the location of the equipment;
- Maintain databases for user workstations and service calls;
- Assist with setting up conference rooms and litigation workrooms;
- Assist with relocating computers, phones and other office equipment in connection with intraoffice moves, new employees, etc.;
- Assist with the evaluation and testing of new technology and the implementation of new systems;
- Participation in the after-hours on call rotation; and
- Provide software technical support to users; and
- Perform other duties as assigned.
Qualifications:
- High school diploma plus a minimum 3 years relevant experience with computer technology.
- Microsoft Windows experience required.
- Law firm experience preferred. Webex Calling experience helpful.
- Ability to learn new hardware and software;
- Excellent interpersonal and organizational skills;
- Good writing skills;
- Ability to deal with interruptions and multiple pressures; and
- Willingness to be flexible in work routine and work overtime as needed.
- Ability to assist the Hardware Support Supervisor;
- Ability to effectively communicate information regarding hardware and software functions to others;
- Timely problem solving with regard to malfunctions of computer hardware, telephones and related equipment;
- Ability to achieve beneficial results from maintaining computer hardware and related equipment, and in working with other members of the Firm’s technical staff;
- Ability to lift 25 lbs.
For immediate consideration, please submit your cover letter and resume to: Admincareers@rlf.com
EOE
Hospitality Concierge
Richards, Layton & Finger, Delaware’s largest law firm, seeks an articulate and professional Hospitality Concierge in the Wilmington Office. This “essential” position supports the delivery of quality services to clients and guests by providing excellent customer service as the first line of contact. In addition, works collaboratively and cooperatively with our Hospitality / Concierge team and others in the Firm in a team-oriented environment. This is a full-time, on-site, position with hours from 9:30 am – 6:00pm.
Responsibilities:
- Meet and greet all visitors and employees to the firm, providing them a professional welcome, going above and beyond in their service approach
- Assist with catering, placing food orders and reconcile food receipts/invoices
- Assisting Hospitality and Food Services with setting up and breaking down breakfasts, luncheons, dinners, etc.
- Oversee conference room schedule and monitor various mailboxes
- Answer all incoming telephone calls made to the firm and ensure communication at a professional and friendly level
- Build professional relationships with clients as well as employees within the firm
- Maintain proper visitor and guest security procedures
- Maintain professional appearance and cleanliness of firm lobby and conference centers
Requirements:
- Computer savvy and ability to operate other office equipment, including multi-line phone system, copier and scanner
- Knowledge of Microsoft Outlook, Excel, Word
- Excellent interpersonal and customer service skills
- High School Diploma or equivalent; college degree a plus
- One year of experience in a similar position, preferable within a law firm environment
Qualifications:
- Proficiency in Microsoft Office and strong typing skills
- Excellent communication, written and verbal skills, positive attitude, dependability, flexibility, good judgment & initiative, professionalism
- Strong organizational skills, ability to manage multiple tasks
- The ability to meet deadlines, handle a high volume of work timely and accurately
- The ability to work independently and in a team environment
- Commitment to excellence
- Ability to stand and walk for extended periods and lift 5-10 pounds.
Please send your cover letter and resume to Admincareers@rlf.com. EOE.
